Preview | Who Responds?
Preview: 10/23/2026 | 20sVideo has Closed Captions
Not every 911 call needs a badge or a siren. Three NC counties are changing who shows up.
Call 911 in parts of NC and the person who shows up may not be a police officer. Explore how Wilmington sends civilians to minor crashes, how a community paramedic in Edgecombe County began testing street drugs and rebuilt his team’s overdose response around what came back and how Guilford County answers its most frequent callers with a social worker.
Problems playing video? | Closed Captioning Feedback
Problems playing video? | Closed Captioning Feedback
ncIMPACT is a local public television program presented by PBS NC
Preview | Who Responds?
Preview: 10/23/2026 | 20sVideo has Closed Captions
Call 911 in parts of NC and the person who shows up may not be a police officer. Explore how Wilmington sends civilians to minor crashes, how a community paramedic in Edgecombe County began testing street drugs and rebuilt his team’s overdose response around what came back and how Guilford County answers its most frequent callers with a social worker.
Problems playing video? | Closed Captioning Feedback
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ncIMPACT is available to stream on pbs.org and the PBS app.
Providing Support for PBS.org
Learn Moreabout PBS online sponsorship- When you call 911, you expect a police officer or an ambulance to show up.
[siren] But in three North Carolina communities, that's not always the case.
We find out who's answering the call instead, and whether it's working.
♪
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ncIMPACT is a local public television program presented by PBS NC